“A qualification in Hospitality covers working in many different areas such as hotels, restaurants, cafes, caterers and many more”
A Hospitality Team member is generally the place to start and this will give you an insight into all areas of the business. Eventually you may specialise in one particular area such as food and beverage service, barista, concierge or
house-keeping. Exploring each of these will help you find your preferred area.
You will develop key skills required to be. successful, including Customer Service, working as part of a team, supporting others and being adaptable.
You will learn what is meant by the term Hospitality and how to ensure excellent customer service is always given; how to communicate with different types of people and in different situations. You will also learn how to become organised, develop good attention to detail and have high standards of personal presentation.
If you are interested in working ‘front of house’, you can focus on the hospitality pathways in particular and train as waiting staff, learning how to serve customers, or train in drinks service.
The Reception operations are another area where you could be meeting and greeting customers, processing data, identifying customers and their needs and communicating in a professional manner.
All areas will require a helpful attitude and the ability to take direction well. The skills and knowledge you will learn will set you up for a career in this industry.
In my last couple of years at high school I discovered a passion for baking. My plan was to go to sixth form and study business studies to hopefully learn the skills I needed for this.
As soon as I turned 16 I applied for a Saturday job at Edibles, a lovely cafe/ deli which I thought would be great experience for me as I wanted to go into that trade. Whilst working there my manager told me that they were looking for an apprentice. She knew what my aspirations were and told me everything I needed to know about the apprenticeship.
As well as learning on the job, (a job that I really loved) I was going to earn some money too. After having a few meetings with JACE I was signed up to start NVQ2 that September. My course was great fun as I got to create my own recipes to sell in the shop. Both my boss and trainer/assessor were very supportive throughout, helping me when I needed it and encouraging me to always aim high. I finished NVQ2 in a year and moved onto level 3 which I am not far off finishing. Although this higher level has been harder with a lot more writing involved then the first course, I have always had help when needed.
I believe that it’s one of the best decisions I’ve made to do the apprenticeship and have gained not only great skills, but have been able to start buying useful equipment for myself, like a new mixer, with the money that I’ve earnt. The thing I’ve noticed the most since starting the apprenticeship is my confidence. I believe that I’ve grown as a person because I’ve mixed with lots of different people and have had to deal with lots of different situations which I wouldn’t have had sitting in a classroom. I’m really excited for my future and can’t wait to keep learning.